The company has a Complaints Committee (CC) whose task is to consider and resolve any complaints referred to it. The CC will consist of the Chief Executive and at least 2 founder members. A two-thirds majority is required for any decision, voting in person or by proxy.

Complaints might come from a client of a member, another member or from the general public.

The CC will require full written reports, providing details of the grievance, from all parties involved. These will be considered by the CC. Attendance in person by one or more of the parties might be requested. Both sides have the right to be accompanied by a representative. The decision of the CC is deemed final.

The CC will ensure that all parties involved are aware of the complaint that has been made and will ask for reports if these have not been submitted.

All parties will be informed of the decision.

The CC has no power to demand any financial compensation as a part of the dispute resolution. The ultimate power it has is to suspend the member or require him to resign his membership of the Web Group.

If a member loses his membership he must remove all references to the Web Group from his website and printed material. He is not entitled to any reimbursement of fees paid or to continue to enjoy any benefits afforded to him by his membership. Any business that has been gained through the Web Group, that has not been completed, will be placed under review.